Privacy Stateme

(Privacy Policy)
This Privacy Policy sets out how YOU&ME Ceramics (“we”, “us” or “our company”) collects, uses, stores, protects and shares personal data obtained from users, visitors, enquirers, customers and business partners when accessing our official website www.youandmeceramics.com, purchasing our products or communicating with us in other business scenarios.

This Privacy Policy applies to all users of our website and business services. We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the latest version shall prevail. Please review this policy regularly. YOU&ME Ceramics is the data controller of your personal data.

INDEX
1. HOW WE COLLECT YOUR PERSONAL DATA
2. PURPOSES OF PERSONAL DATA PROCESSING
3. MARKETING COMMUNICATIONS
4. SHARING OF YOUR PERSONAL DATA
5. PERSONAL DATA STORAGE & CROSS-BORDER TRANSFER
6. DATA RETENTION
7. DATA SECURITY PROTECTION
8. YOUR LEGAL RIGHTS
9. CONTACT INFORMATION

1. HOW WE COLLECT YOUR PERSONAL DATA
We may collect and process your personal data in the following circumstances:

- Business communications: When you contact us via in-person meetings, post, email, SMS, phone, fax or other communication channels for inquiry, customer service or business cooperation.

-Service and order requests: When you inquire about, purchase or order our products and services, we collect relevant personal data to process your orders and follow up on after-sales matters.

- Business registration and exhibitions: When you fill in registration forms, subscribe to business updates, or provide business information during exhibitions, business events and commercial negotiations.
The personal data we collect may include your name, contact details (email address, phone number), country, region, language preference, address, job information, business transaction information, and necessary payment-related financial
information.

2. PURPOSES OF PERSONAL DATA PROCESSING
We process your personal data to perform our contractual obligations, comply with legal and regulatory requirements, and pursue legitimate business interests, including:

- Performing business contracts and providing you with requested products, services and information;

- Processing orders, arranging shipment, updating order status and completing payment procedures;

- Receiving and handling customer complaints and after-sales requests;

- Optimizing and improving our products, services and customer communication methods;

- Responding to your business inquiries and technical support requests;

- Informing you of industry exhibitions, business events and company updates;

- Notifying you of adjustments to our products, services and business rules;

- Issuing official product updates, safety notices or corrective measures when necessary;

- Recommending similar products and services that you may be interested in, subject to your communication preferences.

3. MARKETING COMMUNICATIONS
We may send you commercial information about our ceramic products, industry news, promotional activities and exhibition information based on our legitimate business relationship with you.

You may opt out of marketing messages at any time by using the unsubscribe link in our emails or contacting us via the website contact page.

Even if you unsubscribe from marketing communications, we reserve the right to send you non-commercial notices, including order updates, after-sales service arrangements, product safety notifications and legally required official announcements.

4. SHARING OF YOUR PERSONAL DATA
We only share your personal data in the following legitimate scenarios:

- Within the YOU&ME Ceramics group for unified business processing and service management;

- With authorized business partners and service providers who assist us in operating our business, processing orders and providing after-sales services. All third-party service providers are required to maintain data confidentiality and only process data in accordance with our official instructions;

- With potential business transferees in the event of group business or asset transfer, to ensure continuous service provision;

- When disclosure is required by laws, government regulatory requirements or judicial procedures;

- When necessary to protect the legitimate rights, property and safety of our company, customers and business partners, and to prevent fraud and illegal activities.

5. PERSONAL DATA STORAGE & CROSS-BORDER TRANSFER
Your personal data will be stored and processed on secure servers located inChina. Data processing may also be conducted by our authorized staff and service providers based in China for business communication, order processing and technical support purposes.

By using our website and services, you acknowledge and explicitly agree that your personal data may be transferred from your resident country to China for storage and processing. We have adopted standardized data protection agreements and technical security measures to ensure the safety, confidentiality and integrity of cross-border data transmission, in compliance with international data protection standards and applicable local laws.

You may apply to obtain relevant data protection agreement documents through our official contact channel.

6. DATA RETENTION
We retain your personal data only for the period necessary to fulfill the business purposes for which the data is collected and to comply with legal, tax and accounting obligations.
In general, your personal business data will be retained for 7 years after the end of our business relationship, which conforms to international commercial practice and accounting standards. After the retention period expires, your data will be deleted or anonymized securely. 

7. DATA SECURITY PROTECTION
We implement comprehensive technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration or destruction, and to ensure the confidentiality, integrity and availability of your data during storage, transmission and processing. 

8. YOUR LEGAL RIGHT

You have the right to check, update and correct your personal information. You may also request us to delete or restrict the processing of your personal data in accordance with applicable data protection laws.
If you are a resident of the European Economic Area (EEA), you hold the following rights: data access, data correction, data deletion, processing restriction, objection to processing, and data portability. You also have the right to lodge a complaint with your local data protection authority if you consider our data processing violates relevant laws. We will respond to all valid user requests within 30 calendar days. We may verify your identity before processing your request to ensure data security. 

9. CONTACT INFORMATION
If you have any questions, suggestions or concerns regarding our processing of your personal data, please contact us via the Contact Us page on our official website or email us at info@youandmeceramics.com. 

We will actively respond to and properly handle your inquiries. 

Effective Date: January 1, 2023
YOU&ME CERAMICS. ALL RIGHTS RESERVED.